Support That Stays Connected.
Our Customer Support Policy explains how clients can contact Ranko, how support requests are handled, the role of dedicated support managers, expected communication practices and how customers can escalate important concerns.
Dedicated Manager
SEO clients can communicate directly with their assigned support or campaign manager.
Ranko Live Chat
Customers can use Ranko's website live chat for questions and support requests.
Email Support
Email provides a clear written channel for account and service-related communication.
WhatsApp Support
Customers may also contact Ranko through the official WhatsApp support channel.
One campaign.
One clear line of communication.
Ranko Services aims to make communication simple throughout an active SEO campaign.
Customers can contact their assigned manager or use Ranko's available support channels when they need assistance, clarification or an update about their service.
Our goal is to keep customers informed, supported and able to communicate with the people responsible for their campaign.
Choose the channel
that works for you.
Ranko provides multiple communication options so customers can contact the company through the channel most convenient for them.
Dedicated Support Manager
Your assigned manager is the primary contact for campaign-related communication, updates, questions and requests.
Ranko Live Chat
Customers can use the live chat available on the Ranko Services website to contact the support team.
Email is suitable for account questions, cancellation requests, service communication and matters that require a written record.
support@rankoservices.com →Official WhatsApp
Customers may contact Ranko through the company's official WhatsApp support channel for service and account communication.
Simple communication.
Structured handling.
Support requests are handled according to their nature and urgency.
Campaign questions are normally handled by the customer's assigned manager, while account or billing matters may be routed to the relevant Ranko team.
Contact Ranko
Contact your dedicated manager, live chat, email or official WhatsApp support channel.
Request Is Reviewed
Ranko reviews the request and determines which team member or department should handle it.
Action or Response
The relevant team provides an answer, clarification, update or next step based on the nature of the request.
Escalation When Necessary
If an issue cannot reasonably be resolved at the first level, it may be escalated to the appropriate Ranko management team.
Accessible support.
Realistic response times.
Ranko aims to respond to customer enquiries as promptly as reasonably possible during normal support hours.
Response times may vary depending on the nature, complexity and urgency of the request, the availability of the relevant team and whether information from another department or third party is required.
Primary contact for active SEO campaign communication.
Suitable for account, service and formal requests.
If something needs attention, escalate it.
Customers should first contact their assigned manager whenever possible.
If an issue remains unresolved or requires management attention, the customer may request escalation through Ranko's support channels.
Escalation does not guarantee a particular outcome, but it ensures the concern can be reviewed by an appropriate member of the Ranko team.
Better information.
Faster support.
Customers can help Ranko resolve requests efficiently by providing clear and relevant information.
Explain the Request
Clearly explain the issue, question or requested action and provide relevant details.
Keep Required Access Available
Where service delivery requires access to a website or connected platform, customers should keep the required access available.
Tell Us About Major Changes
Inform your assigned manager about significant website, domain, hosting or platform changes.
We're here when you need us.
For service questions, account assistance, cancellation requests or other customer support matters, use your dedicated manager or one of Ranko's official support channels.
Need help?
Start the conversation.
Contact your dedicated manager or reach Ranko through one of our official support channels.