Your Data. Our Responsibility.
This Privacy Policy explains how Ranko Services Limited collects, uses, protects and manages information when you visit our website, contact us or use our SEO services.
Information
Protection
Only What We Need
Information is collected to provide, manage and improve our services.
Purpose Driven
Information is used for service delivery, communication, billing and support.
Security Focused
We take reasonable technical and organizational measures to protect information.
Your Rights
Customers can contact us about their personal information and applicable privacy rights.
Transparency
by design.
Ranko Services Limited respects the privacy of visitors, customers and business contacts.
We collect information that is reasonably necessary to operate our website, communicate with customers, provide SEO services, process payments and maintain our business relationship with you.
This policy describes the categories of information we may collect and how that information may be used.
What we may
collect.
The information we collect depends on how you interact with Ranko. You may browse our website without directly providing most of this information.
Identity & Contact
Name, email address, phone number and WhatsApp contact information when voluntarily submitted through forms or support channels.
Business Information
Website URL and information you provide about your business, website or SEO requirements.
SEO Access
Where required for service delivery, customers may provide access to Google Analytics, Google Search Console or other website/SEO platforms.
Payment Information
Payment transactions are processed through third-party payment providers. Ranko does not need to store complete payment-card details.
Technical Information
Device, browser, IP address, approximate location, pages visited and technical information may be collected through website technologies and analytics.
Communication Records
Messages, support requests, emails and other communications may be retained to provide support and maintain accurate business records.
Information We Collect
We may collect personal and business information when you voluntarily provide it to us, including when you request an SEO service, submit a website audit request, contact our sales or support team, communicate through live chat or interact with our website.
Depending on your interaction with Ranko, this may include:
- Name and contact information.
- Email address and telephone number.
- WhatsApp contact information where provided.
- Website URL and business information.
- SEO requirements and service-related information.
- Google Analytics and Google Search Console access where required for SEO delivery.
- Information contained in communications with our team.
- Technical and website usage information.
How We Use Your Information
We use collected information only for legitimate business purposes connected with operating Ranko Services and delivering requested services.
To analyse, manage and work on the website and SEO campaign associated with your account.
To respond to enquiries, provide support, communicate campaign updates and send reports.
To administer purchases, recurring subscriptions, payment status and account records.
To understand website usage and improve our website, customer experience and services.
Analytics & Search Console Access
To perform SEO services, customers may provide Ranko with access to third-party platforms such as Google Analytics and Google Search Console.
Such access is used for legitimate SEO activities, including website analysis, traffic analysis, search performance analysis, reporting and campaign optimisation.
Customers should provide only the level of access reasonably necessary for the requested service.
Customers can manage or revoke Ranko's access through the relevant third-party platform. Ranko does not claim ownership of customer websites, analytics accounts or Search Console properties.
Payment Information
Ranko Services may accept payments through third-party payment providers, including payment platforms selected and made available by Ranko from time to time.
Payment providers may collect and process payment information directly in accordance with their own privacy policies and terms.
Where payment is processed through a third-party provider, Ranko generally does not need to receive or store the customer's complete card number or security code.
Payment details may be processed directly by the selected payment provider.
Ranko may retain transaction-related information such as payment status, amount, date and customer account information.
Cookies & Analytics
Ranko's website may use cookies, pixels, analytics technologies and similar tools to operate the website, understand visitor behaviour, measure performance and improve the user experience.
These technologies may help us understand:
- Which pages visitors view.
- How visitors navigate through the website.
- General website performance.
- Traffic sources and campaign performance.
- Technical information about devices and browsers.
You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.
Third-Party Services
Ranko may use third-party providers to operate parts of our business and deliver services to customers.
Depending on the service and customer's interaction with Ranko, these providers may include payment processors, website hosting providers, analytics platforms, communication providers, live-chat systems and SEO-related platforms.
These third parties may process information under their own terms and privacy policies. We seek to use providers that take appropriate measures to protect information.
When you access an external website or service through a link provided by Ranko, that third party's own privacy policy may apply.
Emails, WhatsApp & Support
If you contact Ranko through email, WhatsApp, live chat or another support channel, we may retain the information contained in the communication.
This allows us to respond to requests, maintain customer service records, understand previous communications and manage ongoing service relationships.
Customers may contact us if they wish to update or correct information associated with their account.
How We Protect Information
Ranko Services takes reasonable technical, administrative and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.
Security Is a Shared Responsibility
No method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should also use appropriate security practices, including strong passwords and appropriate access controls when granting Ranko access to third-party platforms.
How Long We Keep Information
We retain personal and business information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and meeting applicable legal, accounting or regulatory requirements.
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal or operational requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where applicable.
- Object to or restrict certain processing where applicable.
- Withdraw consent where processing is based on consent.
- Request information about how your personal data is processed.
We may need to verify your identity before completing certain requests in order to protect your information.
The availability and scope of privacy rights depend on applicable law and your relationship with Ranko. Mandatory rights provided by applicable law are not removed by this policy.
Children's Privacy
Ranko Services' website and SEO services are intended primarily for businesses and adults.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to Ranko without appropriate consent, please contact us.
International Data Processing
Ranko Services Limited operates in connection with customers and service providers in different countries.
As a result, information may be processed or stored in countries other than the country where you live, subject to applicable legal requirements and appropriate safeguards where required.
Changes to This Privacy Policy
Ranko Services Limited may update this Privacy Policy when our services, technology, business practices or legal requirements change.
The latest version will be published on this page with an updated "Last Updated" date.
Privacy Questions?
If you have a question about this Privacy Policy or would like to make a privacy-related request, contact Ranko Services Limited using the information below.
Office 19721, 182–184 High Street North East Ham, London, United Kingdom, E6 2JA.
We're here
to help.
Contact Ranko Services if you have questions about the information we collect, how it is used or your privacy rights.